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The Ultimate Guide to Using a Scooter at Disney World

Disney World is a magical place that brings people from all walks of life together to enjoy world-class entertainment and attractions. However, with its vast size and numerous attractions, getting around the park can be a challenge, especially if you’re anything like me and you have mobility issues.

That’s where mobility devices like wheelchairs and electric scooters come in handy. These devices can help you move around the park with ease and enjoy all the attractions and experiences that Disney World has to offer.

Self conscious about using a scooter? Don’t worry, chances are, people won’t even notice you’re in a scooter. And with this guide, you’ll know exactly where to go to get yours – without stress.

person on a ECV/scooter in front of Cinderella's Castle at Magic Kingdom

Renting a Mobility Scooter

If you’re planning to use a mobility scooter at Disney World, there are two options: 

  1. renting a scooter from an outside company 
  2. renting from Disney’s scooter rental counter once inside one of the 4 magic theme parks, Disney Springs, or water parks on the property. 

 There are no rentals available at Resorts. 

Identify your needs

Before renting a mobility scooter, assess your needs and requirements. Consider the duration of your visit, the distance you need to cover, and the level of mobility you need to get around.

Reserve your scooter

It’s recommended that you reserve your scooter ahead of time to avoid disappointment and ensure availability. Luckily reserving a scooter in Disney World is quick and easy!  You can reserve a scooter in advance through Disney’s official website or by calling ScooterBug Mobility Rentals  (800) 827-726-8284. 

Pick up your scooter

When you arrive at Disney, the process for picking up your scooter or wheelchair will vary depending on who you order it from. 

•if ordered from Disney’s outside provider you can pick up at Bellhop 

• if order from another reputable mobility company, arrange a meeting at the resort you are staying at

• once inside the parks go the mobility rental counter and get your scooter

Get familiar with your scooter

Before heading out, take a few minutes to familiarize yourself with your rental mobility scooter. Ask the rental staff for a brief tutorial on how to operate it, how to charge it, and any other important information. 

Highly suggested to play around with the levers before you take off for the first time. Pushing the lever forward will go forward and backwards will go backwards.  Trust me, try it out in slow mode!!

Enjoy the parks

Once you have your mobility scooter, you’re free to explore the parks at your own pace. Remember to follow the rules and guidelines for using mobility devices in the park, and take care of your scooter to avoid any damage or fees.

If you prefer to rent a scooter from an outside company, here’s what you need to do: 

Research rental companies

Do your research and find a reputable scooter rental company that provides mobility scooters that meet your needs. Read reviews, check prices, and make sure the company is licensed and insured.

Make a reservation

Once you’ve chosen a rental company, make a reservation in advance to ensure availability. You’ll need to provide your name, contact information, and rental duration.

Delivery or pick-up

Depending on the company, you may have the option to have your scooter delivered to your hotel or to pick it up from a designated location. Follow the company’s instructions on delivery or pick-up.  Bring ID and paperwork from the company.

Enjoy the parks

Once you have your mobility scooter, it’s time to increase your happiness and enjoy the parks! Remember to follow the rules and guidelines for using mobility devices, and take care of your scooter to avoid any damage or fees. 

Using Your Mobility Scooter in the Parks

So you’ve got your mobility scooter and you’re ready to explore the parks! Yay! Here are some tips to help you navigate the parks with ease:

Plan your route

Before setting out, take a look at the park map and plan your route. Consider which attractions you want to visit, the distance between them, and any potential obstacles or crowds. Honestly, it’s not difficult!

Watch your speed

While mobility scooters can be a convenient way to get around the parks, remember to watch your speed. Going too fast can be dangerous, especially in crowded areas. Keep a slow and steady pace, and don’t be afraid to honk your horn to let others know you’re coming!

Know where to park

When visiting attractions or going on rides, you’ll need to park your mobility scooter. Look for designated parking areas, and remember to turn off your scooter and remove the key before leaving.

Be aware of your surroundings

As you navigate the parks, keep an eye out for any potential obstacles or hazards, like curbs, steps, or uneven surfaces. When parking, take it slow and you wont hit the curb in front of you!  Also, be aware of other guests and their needs, and be courteous when passing by. 

Charge your scooter

If you’re using an electric scooter, be sure to keep an eye on the battery level. There are charging areas in the parks and you can charge in your room if you rent for the week. Bring your battery with you in the front basket. You don’t want to run out of power halfway through your visit!

Navigating the Parks with a Mobility Device

Navigating the parks with a mobility device like a wheelchair or scooter can have its challenges, but don’t worry – we’ve got you covered! Here are some tips to help you get around:

Embrace the slow pace

Mobility devices aren’t known for their speed, so embrace the slow pace and take in the sights and sounds of the parks. You’ll be amazed at the details and hidden gems you’ll discover.

Avoid tight spaces

While mobility devices can be helpful for getting around, they may not be the best option for tight spaces, like crowded restaurants or shops. Consider leaving your device outside and using a manual wheelchair or walker instead.  Also, all cast members will help you navigate the tight spaces, so do not worry!

Look for accessible entrances

Many attractions and rides have accessible entrances for guests with mobility devices. Look for signs or ask a cast member for assistance.

Don’t be afraid to ask for help

If you need assistance getting on or off a ride, or have any other concerns, don’t be afraid to ask a cast member for help. They are there to make your visit as enjoyable as possible and very happy to help!

Disney Springs Accessibility

Disney Springs is a must-visit destination for shopping, dining, and entertainment at Walt Disney World. Here’s what you need to know about accessibility:

  • Parking: There are several accessible parking spaces available in the Orange and Lime garages, as well as valet parking at the Lime garage. You can also drop off and pick up guests with mobility devices at the Town Center or Lime garage entrance.
  • Transportation: You can get to Disney Springs via Disney buses, or water taxi services from certain resorts, both of which are accessible to guests with mobility devices. 
  • Facilities: Most shops, restaurants, and entertainment venues at Disney Springs are accessible to guests with mobility devices. There are also accessible restrooms and companion restrooms throughout the area.

Parking Lot Tips for Guests with Mobility Devices

Navigating the Disney World parking lots with a mobility device can be a challenge, but here are some tips to make it easier:

  • Accessible Parking: Look for the designated accessible parking spaces, which are located closest to the park entrance. 
  • Drop-Off Areas: If you’re being dropped off at the park entrance, use the designated drop-off areas. There are also drop-off areas available at some of the resorts and Disney Springs.
  • If you are parking at Disney Springs go to the Orange or Lime parking garages areas. 
  • If you park at the Lime garage and need to rent a scooter at Disney Springs take the escalator down and the rental area for scooters or wheelchairs is under the red umbrella near Ron Jons.
  • If you park at the Orange garage to go to Disney Springs take the escalator down and go to the Sundries shop to rent your scooter or wheelchair. The Sundries shop is behind the Cola shop.
  • The Disney bus will drop you off near Ron Jons, just go past the Sephora store and continue until you see the red umbrella near Ron Jon’s Store to rent a mobility aid.

Accessibility at the Disney Water Parks

Beat the Florida heat by visiting one of the Disney water parks! Here’s what you need to know about accessibility:

Attractions

Many of the water park attractions are accessible to guests with mobility devices, including water slides with transfer platforms and accessible pools with zero-depth entry.  You may have to transfer to a wheelchair to get to some of the rides.

Facilities

There are accessible changing rooms, restrooms, and companion restrooms available throughout the water parks.

Transportation

You can get to the water parks via Disney buses or the Minnie Van Service, both of which are accessible to guests with mobility devices.

Accessibility at Disney Parks (Including Hollywood Studios)

Accessibility is a top priority at all of the Disney parks, including Hollywood Studios. Here are some tips and tricks for navigating the park with a mobility device:

Attractions

Many of the attractions at Hollywood Studios are accessible to guests with mobility devices, including Toy Story Mania, Star Wars: Rise of the Resistance, and Mickey & Minnie’s Runaway Railway. You can use your mobility device to the entrance of the ride then transfer off the scooter or wheelchair to the ride.

Shows

There are accessible seating options available at most of the shows, including Beauty and the Beast – Live on Stage and Fantasmic!

Facilities

There are accessible restrooms and companion restrooms throughout the park, as well as designated areas for service animal relief.

Transportation

You can get to Hollywood Studios via Disney buses, the Disney Skyliner, and Disney minnie vans, which are accessible to guests with mobility devices.

Magic Kingdom Accessibility

Magic Kingdom is a park that takes you back to nostalgic times.  This is where Cinderella’s castle is and walking down main street is one of the favorite views to see.

  • Attractions: Many of the attractions at Magic Kingdom are accessible to guests with mobility devices, including Small World, Winnie the Pooh, Pirates of Carribean, and more.
  • Facilities: There are accessible restrooms and companion restrooms throughout the park, as well as designated areas for service animal relief.
  • Transportation: You can get to Magic Kingdom via Disney buses, the Minnie Van Service, and the monorail, all are accessible to guests with mobility devices.
  • Restaurants: all are accessible for EVC Electric Scooter and wheelchairs.

This park has many attractions including happenings throughout the streets like Dapper Dans singing, dance parties for little ones, but let’s be honest, the adults enjoy watching the younger ones dance with the characters.

Epcot Accessibility

Epcot takes you on the vacation you dream of with the multiple countries you get to explore.  Each country you enter is like visiting that country, enjoying the foods and beverages from around the world, is the best!

  • Attractions: Many of the attractions at Epcot are accessible to guests with mobility devices, including The 3 Cabraro’s in Mexico, The land and the seas, and more.
  • Facilities: There are accessible restrooms and companion restrooms throughout the park, as well as designated areas for service animal relief.
  • Transportation: You can get to Epcot via Monorail, Disney buses, the Minnie Van Service, and the skyliner, all are accessible to guests with mobility devices.
  • Restaurants: all are accessible for ECV and wheelchairs.

This park always has things happening everywhere.  Look for the times for live street shows in each country.  Also, look at Disney’s official website for special happenings like the Flower and Garden Festival.  

Animal Kingdom Accessibility

Animal Kingdom is a unique and exciting park with plenty of accessible attractions and experiences. Here’s what you need to know about accessibility:

  • Attractions: Many of the attractions at Animal Kingdom are accessible to guests with mobility devices, including Festival of the Lion King, and Finding Nemo – The Musical.
  • Facilities: There are accessible restrooms and companion restrooms throughout the park, as well as designated areas for service animal relief.
  • Transportation: You can get to Animal Kingdom via Disney buses, the Minnie Van Service, both are accessible to guests with mobility devices.

Using Disney Buses with Mobility Devices

Disney buses are a convenient and accessible way to get around the parks, but here are some tips to make your bus experience as smooth as possible:

  • Boarding Procedures: Board the bus in the middle entrance and let the driver know if you need the ramp or lift. The driver will assist you in boarding and securing your mobility device.
  • Accessible Seating: There are designated seating areas on the bus for guests and their families with mobility aids. 
  • Bus Driver Assistance: If you need assistance getting on or off the bus, or have any other concerns, don’t be afraid to ask the bus driver for help. They are there to make your bus experience as enjoyable as possible.

Getting through the Park Entrance with a Mobility Device

Getting through the park entrance with a mobility device can be a breeze with these tips:

Security Procedures: At the security checkpoint, let the security cast member know that you have a mobility device. They may need to inspect it, but will do so with care and respect.

Bag Checks: If you have a bag with you, let the cast member know that you have a mobility device and they’ll assist you with the bag check. Or have someone else in your group take your bag through the bag check line, therefore you do not have to go through 2 lines to get in with an ECV.

Ticket Scanning: Hold your park ticket or MagicBand up to the scanner at the entrance, and a cast member will assist you in getting through the gate with your mobility device.

What to Do with Your Rental Receipt for ECV or Wheelchair Rentals

Your rental receipt for ECV or wheelchair rentals is an important document, and here’s what you need to know about it:

Keep It Safe: Your rental receipt is proof of payment and rental duration, so keep it in a safe place during your rental period.

Turn It In: When you return your rental device, you may need to turn in your rental receipt as well. Be sure to check with the rental company on their specific policies.

Hold Onto It: It’s always a good idea to hold onto your rental receipt even after you’ve returned the device, just in case there are any issues or disputes down the line.

Returning Your Mobility Scooter

At the end of the day, you’ll need to return your mobility scooter. Here’s how to do it:

Plan ahead: Before your last day at the park, plan ahead and figure out when you’ll need to return your mobility scooter. Some rental companies may offer pick-up services, while others may require you to return the scooter to a designated location.

Return to the rental counter: If you rented your scooter from Disney, return it to the scooter rental counter. Make sure you have all the necessary paperwork and keys, to secure your deposit back.

Inspect the scooter: Before returning the scooter, inspect it for any damage or issues. If you notice any problems, let the rental staff know.

Say goodbye: Finally, say goodbye to your trusty mobility scooter and thank it for getting you around the park. Renting a mobility aid is more than worth it for the magic of Disney World!

Using an Outside Vendor for Mobility Devices

If you’re considering using an outside vendor for a mobility device, here are some tips to keep in mind:

Research the Vendor

Before booking with an outside vendor, research their reputation, reviews, and policies. Look for vendors that have experience working with Disney World guests and offer high-quality devices.

Coordinate with Bell Services

If you’re having your mobility device delivered to your Disney resort, find out if the company can deliver to bell services at your resort or if you need to be present to take delivery of your scooter personally. 

Turn in Your Rental Receipt

If you rented a device from Disney, turn your receipt in at the counter, when  you return your scooter or wheelchair,  to receive your deposit back before you leave the park or Disney Springs.

Accessibility at the Dolphin Resort and Other Non-Disney Properties

If you’re staying at a non-Disney property like the Dolphin Resort, here’s what you need to know about accessibility:

Contact the Property: Before booking, contact the property to ask about their accessibility options, including accessible rooms, facilities, and transportation.

Coordinate with Bell Services: If you’re having a mobility device delivered to the non-Disney property, coordinate with the company you are renting from if picking up your mobility aid at bell services is an option. If it is an option contact bell services at that resort to ensure a smooth delivery and pick-up process.

Plan Ahead for Transportation: Non-Disney properties may have different transportation options than Disney resorts, so plan ahead for accessible transportation to and from the parks.

Accessibility at the Walt Disney World Resort

Accessibility is a top priority at the Walt Disney World Resort, and here are some additional tips to keep in mind:

Using Your Own Wheelchair

If you have your own wheelchair or manual scooter, it’s a good idea to bring it with you to the parks. This can save you time and money on rental fees, and can be easier to maneuver than rental devices.

Back-Up Battery

Consider bringing a portable battery charger for your electric mobility device, in case you need to recharge it during the day.  As long as you charge your device nightly this will not be a concern.

First-Come, First-Served Basis

While Disney makes every effort to accommodate guests with mobility devices, some services and accommodations are offered on a first-come, first-served basis. Plan ahead and arrive early to ensure you can take advantage of these options.

Visiting More than One Park in a Day with a Mobility Device

If you’re planning to visit more than one park in a day with a mobility device, here are some tips to help you plan:

Time Management: Plan your day carefully to ensure you have enough time to get from one park to the next, and to take breaks and rest as needed.

Bus Stops: Be sure to check the bus schedules and plan your route ahead of time. Bus stops are located outside of each park entrance, and are accessible to guests with mobility devices.

Bus Driver Assistance: If you need assistance getting on or off the bus, or have any other concerns, don’t be afraid to ask the bus driver for help.

Mobility Aid Rentals:  If you rented a mobility aid from one park then go to another park, just return your mobility aid at first park and take your receipt from park 1 to park 2 and you do not need to pay for another rental that day.

FAQs

Here are some frequently asked questions about using mobility devices at Disney World:

Where can I get information on renting EVC Electric Scooter /wheelchair aids at Disney?

Go to the Disney official website or call Disney’s outside provider they have an agreement with. You can reserve a scooter in advance through Disney’s official website or by calling ScooterBug Mobility Rentals  (800) 827-726-8284, or going to ScooterBug website. Or search Mobility aids rental at Disney World Florida.

Can I bring my own mobility device to Disney World?

Yes, you can bring your own mobility device, such as a wheelchair or electric scooter. Just be sure to check Disney’s guidelines on size, weight, and other requirements.

Are there age restrictions for using a mobility device in the parks?

No, there are no age restrictions for using a mobility device in the parks. However, guests under the age of 18 must have a parent or guardian sign a rental agreement.

Can I park my mobility device at a restaurant or show?

Yes, you can park your mobility device at a restaurant or show. Look for designated parking areas, and make sure to turn off your device and remove the key before leaving.

How do I know if a ride is accessible for my mobility device?

Many attractions and rides have accessible entrances and accommodations for guests with mobility devices. Look for signs or ask a cast member for assistance.

What if my rental mobility scooter breaks down in the park?

If your rental mobility scooter breaks down in the park, contact the rental company immediately for assistance. They may be able to provide a replacement scooter or repair the issue on the spot.  Put the company phone number in your cell phone for emergencies.

Are there accessible accommodations for guests with visual or hearing impairments?

Yes, Disney World offers accessible accommodations for guests with visual or hearing impairments. These include audio description devices, handheld captioning devices, sign language interpretation, and braille guidebooks. Stop at guest services once in the park for information and help.

How do I get a Disability Access Service (DAS) card?

If you have a disability that prevents you from waiting in line for extended periods of time, you may be eligible for a Disability Access Service (DAS) card. To obtain a DAS card, visit Guest Relations at any of the parks and speak with a cast member. They will assess your needs and provide you with a card if necessary.

Can I use my electric scooter or wheelchair on a Disney transportation system?

Yes, you can use your electric scooter or wheelchair on a Disney transportation system, such as buses, monorails, and boats. These transportation systems are designed to accommodate mobility devices, but be sure to follow the rules and guidelines for using them.

Are there accessible accommodations for guests with cognitive or developmental disabilities?

Yes, Disney World offers accessible accommodations for guests with cognitive or developmental disabilities. These include a Guidebook for Guests with Disabilities, which provides information on attraction warnings, sensory experiences, and other important details. Please call 1(407) 560-2547 for more information.

Can I bring a service animal into the parks?

Yes, you can bring a service animal into the parks, but there are certain guidelines that must be followed. The animal must be trained to do work or perform tasks for the benefit of an individual with a disability, and must remain on a leash or harness at all times and have the service vest on the animal at all times. Be sure to check Disney’s guidelines for service animals before your visit.

Remember, Disney World strives to provide a magical and inclusive experience for all guests, regardless of their abilities or disabilities. If you have any questions or concerns, don’t hesitate to reach out to a cast member for assistance. They are  there to make your visit as enjoyable as possible!

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